21 states and DC participate in the FTC’s legal action against Uber

On Monday, close to two dozen states along with the District of Columbia submitted a revised complaint in the FTC’s case against Uber. The lawsuit claims that Uber charged customers for the Uber One subscription without their authorization, billed them prior to the conclusion of a free trial, and made misleading statements regarding the savings consumers could achieve with the subscription. It is alleged that Uber One subscribers had to navigate a cumbersome and tedious cancellation process, potentially involving up to 23 screens and requiring 32 steps.

The states participating in the lawsuit are Alabama, Arizona, California, Connecticut, Illinois, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Virginia, West Virginia, and Wisconsin. The press release states that the revised complaint “includes a request for civil penalties for alleged breaches of the Restore Online Shoppers’ Confidence Act and state regulations.”

Uber has rejected the FTC’s allegations following the filing of the initial complaint, stating in a message to The Verge that “cancellations can now be handled directly within the app and typically take less than 20 seconds.”