The organization stated that the problem was linked to a ‘deployment of software code.’
The organization stated that the problem was linked to a ‘deployment of software code.’
If you faced challenges while shopping on Amazon or trying to access your playlists on Amazon Music on Thursday, you were not the only one. For more than three hours today, Downdetector indicated a significant increase in user reports concerning checkout, searching, and logging in. The issue appeared to disrupt both the website and mobile applications. However, an Amazon representative informed The Verge that these problems have now been resolved.
“We apologize for any inconvenience customers may have experienced while shopping,” stated Amazon spokesperson Jennie Bryant in a response. “We have addressed the issue, which was associated with a software code deployment, and both the website and app are functioning properly now.”
Multiple Verge team members encountered problems themselves during the disruptions. Attempting to access various products led to a “sorry, something went wrong” error, and even pages that did load failed to display prices. Users reported being constantly logged out of their accounts while attempting to complete purchases or view their carts. Even the operational sections of Amazon.com seemed to be sluggish in loading times.
The company has been grappling with AWS outages in Bahrain and the United Arab Emirates due to Iranian military drone strikes; however, no broader outages have been reported in the US or other locations.
Update March 5th: Included statement from Amazon confirming that issues have been resolved.
